Refund Policy

We issue refunds or replacements for products to eligible buyers who have received damaged items. To be eligible, you must record a video while unboxing the package within 24 hours of receiving the order. This video must be shared with our Customer Support team via WhatsApp at 9953951421 for prompt assistance. Failure to provide the video within the specified timeline or if the video is recorded after opening the box will result in the claim being denied. Replacement confirmation for live plants will be assessed by our Customer Support team. If the plants are deemed to be in plantable condition, they will not be considered damaged.

No refund will be issued if the buyer cancels or refuses to accept the order at the time of delivery.

If the buyer is unavailable or unreachable, resulting in missed delivery attempts, no refund will be issued.

For any other return inquiries, please contact us at upjaucare@gmail.com.

Cancellation Policy

Cancellation of orders is subject to applicable charges (25% deduction on the total amount paid) and must be requested on the same day as the order date via WhatsApp at 9953951421 for prompt assistance. Cancellations will not be accepted after 24 hours of placing the order.

Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account.

Then contact your bank/credit card company, as it may take some time for the refund to be officially processed.

If you’ve completed these steps and still have not received your refund, please contact us at upjaucare@gmail.com.

Upjau.in, accessible from https://upaju.in/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Upjau.in and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Upjau.in. This policy is not applicable to any information collected offline or via channels other than this website.

Upjau.in may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1-Apr-2024.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms and conditions.

What Information We Collect

We may collect the following information

• Name and job title
• Contact information, including email address
• Demographic information such as postcode, preferences, and interests
• Other information relevant to customer surveys and/or offers
• When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How We Use the Information We Gather

We collect this information to understand your needs and provide you with better service, particularly for the following reasons:

• Internal record keeping
• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud.

Security

We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Cookies

When you visit our website, a cookie is generated and stored on your computer by your browser. A cookie is a small piece of data, typically containing an anonymous unique identifier, sent from a website’s servers to your browser and saved on your computer’s hard drive. These cookies are necessary for accessing our website and enhancing the user experience.

We utilize cookies to maintain current session data, encrypt users’ login details, deliver services, and gather analytics on our users. Additionally, we may gather data such as your browser type, default language, and the timestamp of your visit to help us track user navigation on our website and identify trends.

At Upjau, we take measures to safeguard personal information against unauthorized access, alteration, or disclosure.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data

We do not retain your credit card details or other sensitive information on our servers. Upjau utilizes the services of a highly secure payment gateway to ensure safe and protected payment transactions. Your credit card details are never transmitted through our website, as the payment gateway is responsible for the collection, storage, and encryption of your data. All collected information is solely used for product and service delivery, billing, identification and authentication, service enhancement, and communication and research purposes.

Upjau does not disclose your email address or any personally identifiable information to third parties, except for our service providers, such as credit card payment processors, who perform services on our behalf. While these service providers may access personal information necessary for their functions, they are strictly prohibited from sharing or utilizing such information for any other purposes.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Dispatch Time

Orders are typically dispatched within 2-4 business days of payment.

We operate from Monday to Sunday, except for Saturdays, during standard business hours, and we remain closed on national holidays. During these periods, we take measures to minimize shipment delays.

Delivery

Once an order is placed, it generally takes 2 to 7 days from the date it is shipped by the seller to reach the buyer’s address for domestic shipments (subject to availability). The seller reserves the right to decline orders from customers under suspension and to rectify pricing errors or discrepancies in the goods’ description on the website.

Shipping costs

Currently, we offer free shipping/delivery for orders above INR 399. For orders below INR 400, a nominal shipping cost of INR 75 is applicable. Upjau.in reserves the right to update this in the future without any notice.

Shipping Methods

We collaborate with trusted shipping carriers to ensure the safe and timely delivery of your items. Your order may be shipped via standard, expedited, or other available shipping options, depending on your location.

Order Tracking

Once dispatched, customers will receive a tracking link to monitor the progress of their shipment based on the latest updates provided by the shipping provider.

Change of Delivery Address

We can’t accommodate change of delivery address once order is placed.

Exchanges

No Exchanges are accepted. We only replace items or issue refund if they are defective or damaged. For more details, please check our Refund and Cancellation Policy.

Customer Support

Please don’t hesitate to reach out to our customer support team at upjaucare@gmail.com or call us at 9953951421. We are available to help you with any questions or concerns you may have about your order, shipping, or delivery. Your satisfaction is our top priority, and we are committed to offering timely assistance every step of the way during your shopping experience.

Definitions: As you delve further, you’ll encounter several terms with specific meanings:

• “Buyer” refers to the individual purchasing goods from the Seller.
• “Seller” denotes Upjau/Upjau.in, specializing in gardening product sales.
• “Goods” encompass the products offered for sale by the Seller on the website.
• “List Price” signifies the prices displayed on the website for goods, as set by the Seller or as revised periodically.
• “Terms and Conditions” delineate the conditions of sale articulated in this document, subject to amendments over time.

The utilization of this website, along with its services and tools, is subject to the terms and conditions outlined below. By engaging in any transactions through this platform, you bind yourself to the applicable policies. Interaction with this website implies a contractual agreement with Upjau/Upjau.in, necessitating adherence to the company’s stipulations.Please note that references to “you” or “user” pertain to registered members of the website who furnish their data through the computational systems of Upjau.in. While Upjau.in allows users to browse or make purchases without registration, “we,” “us,” or “our” refer to the company or Upjau/Upjau.in.Upon using this website, including accessing customer reviews, you are bound by the guidelines, rules, policies, terms, and conditions governing its use and services. We retain the sole right to amend, append, modify, or delete portions or content of these Terms and Conditions without prior notice. Hence, we advise regular visits to this page to acquaint yourself with the evolving Terms & Conditions and our Privacy Policy, which is also subject to change without notice. By accepting these Terms & Conditions, you are granted limited access to this website, entailing a non-exclusive, non-transferable, personal account.

Limitations

While our shipments undergo meticulous inspection before leaving our warehouse, should you find dissatisfaction with your purchase, please adhere to the instructions below:

• Upjau.in, the seller, shall not be liable for any damages or direct losses incurred by the buyer due to negligence, breach of contract, or pricing discrepancies.
• The seller disclaims responsibility for any economic loss, loss of profits, or indirect third-party losses resulting from factors such as negligence, failure to meet estimated delivery dates, misrepresentation, or breach of contract.
• All buyer offers for goods are subject to the clauses outlined in the Terms & Conditions (T&C). The seller reserves the right to decline or cancel any order without specifying reasons.
• Placing an order on Upjau.in constitutes acceptance of the T&C.
• Changes to the T&C shall only be applicable if agreed upon by the seller in writing.

Severance

While Upjau.in does not routinely monitor user postings on the website, it reserves the right to do so and promptly respond to inappropriate content. Upjau.in may report such instances to law enforcement authorities or legal bodies, fully cooperating with investigations into internet-based illegal activities. In the event that any provision of these T&C is deemed invalid or illegal by a court of jurisdiction, such provision shall be severed, while the remaining provisions continue in full effect until the invalid or illegal components are rectified.Submission of invalid or unauthorized content/materials violates copyright laws, privacy laws, trademark laws, and other regulations. Users posting such illegal content shall be held accountable for their actions, as will individuals using the account by submitting a username and password.You are obligated to indemnify Upjau.in and its officers, employees, directors, affiliates, business partners, agents, and licensors against any losses, damages, expenses, costs, and liabilities arising from third-party claims related to your use of the website or any person using your account.Upjau.in, reserves the right to revoke your access to this website at any time without prior notice. This license automatically terminates upon breach of any of these terms. Upon termination, you must delete any downloaded or printed materials.By browsing and transacting on this website, you acknowledge the prevailing terms and conditions, which may undergo revisions over time. Upjau.in may temporarily suspend website operations for maintenance purposes or other reasons.

Disclaimer of Warranties

Your use of this website and/or products is at your sole risk. The website and products are offered on an “as is” and “as available” basis. Upjau.in expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement with respect to the products or website content, or any reliance upon or use of the website content or products. (“Products” include trial products.)Without limiting the generality of the foregoing, Upjau. Makes no warranty:

• That the information provided on this website is accurate, reliable, complete, or timely.
• That the links to third-party websites lead to information that is accurate, reliable, complete, or timely.
• No advice or information, whether oral or written, obtained by you from this website will create any warranty not expressly stated herein.
• As to the results that may be obtained from the use of the products or that defects in products will be corrected.
• Regarding any products purchased or obtained through the website.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

Dispatch Time

Orders are typically dispatched within 2-4 business days of payment.We operate from Monday to Sunday, except for Saturdays, during standard business hours, and we remain closed on national holidays. During these periods, we take measures to minimize shipment delays.

Price, Payment, and Delivery

Goods are priced as per the seller’s current list price on the website, inclusive of all applicable taxes, and Once an order is placed, it generally takes 2 to 7 days from the date it is shipped by the seller to reach the buyer’s address for domestic shipments (subject to availability). Only Online payments are accepted and Cash on delivery is not available. The seller reserves the right to decline orders from customers under suspension and to rectify pricing errors or discrepancies in the goods’ description on the website.

Shipping costs

Currently, we offer free shipping/delivery for orders above INR 399. For orders below INR 400, a nominal shipping cost of INR 75 is applicable. Upjau.in reserves the right to update this in the future without any notice.

Force Majeure

Neither party shall be held liable for product delays or failures resulting from events or circumstances beyond their reasonable control. Such events or circumstances include, but are not limited to, strikes, acts of God, lockouts, accidents, breakdown of plant/machinery, shortages, unavailability of raw materials, and war. In such cases, the affected party is entitled to a delivery extension.

Change of Delivery Address

We can’t accommodate change of delivery address once order is placed.

Order Tracking

Once dispatched, customers will receive a tracking link to monitor the progress of their shipment based on the latest updates provided by the shipping provider.

Domestic Use

Upjau.in makes no representation that the Website or Products are appropriate or available for use in locations outside India. Users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

Governing Law and Jurisdiction

While we firmly believe that most issues can be resolved amicably over a cup of coffee, should any disputes arise, we invite you to join us for a cup at our shop in Gautam Budh Nagar, Uttar Pradesh. Legally, any disputes will be subject to the jurisdiction of Gautam Budh Nagar, Uttar Pradesh.

Membership Eligibility

Your Account and Registration Obligations: Users are responsible for maintaining the confidentiality of their User ID and Password, and are solely responsible for all activities conducted on the website under their account. Any provision of inaccurate, untrue, incomplete, or non-compliant information may result in the suspension, termination, or blocking of membership access. Personal details provided to Upjau.in during account creation or order placement will be used solely in accordance with our privacy policy.

Communications

By using Upjau.in or sending electronic communications to us, you consent to communicating via electronic records and agree to receive communications in a similar manner. We may correspond with you via electronic records or other modes of communication.

Charges

Registration on Upjau.in incurs no charges. Membership is free, but we reserve the right to introduce nominal fees or amend policies over time. We may also introduce new services or modify existing ones without prior notice. Upon uploading fee-related policy changes to the website, they immediately become effective. All fees are quoted in Indian Rupees unless stated otherwise. By using this website, you agree to comply with all applicable laws, including those in India, regarding payment.

Usage Terms

Your access to the Upjau.in website prohibits you from hosting, modifying, displaying, uploading, transmitting, publishing, sharing, or updating any information that:

• Belongs to another person and for which you have no rights.
• Is harassing, defamatory, encourages gambling or money laundering, is hateful, racially discriminatory, invasive of others’ privacy, obscene, pornographic, ethnically objectionable, unlawful, threatening, or indecent as per the Indecent Representation of Women (Prohibition) Act, 1986.
• Involves the transmission of chain letters, junk mail, mass mailing, or spam.
• Constitutes harassment of another person.
• Promotes illegal activities, such as obscene, abusive, threatening, or libelous content.
• Violates third-party rights, including intellectual property rights, privacy, email addresses, physical addresses, phone numbers, or individuals’ names.
• Promotes the unauthorized copying of copyrighted works, including pirated computer programs, links, manufacture-installed device copies, pirated music, or files.
• Includes hidden pages or images linked from another accessible page.
• Adds materials that exploit other users in a violent, sexual, or otherwise inappropriate manner.
• Provides information related to the purchase of illegal weapons, creating computer viruses, or violating someone’s privacy.
• Includes images or photographs of any person, whether minor or adult.
• Attempts unauthorized access to the website, profiles, communities, blogs, friend requests, or other areas for unlawful purposes.
• Engages in commercial activities or sales without our written consent, including hosting contests, buying or selling virtual items related to our website that promote illegal gambling.
• Trespasses on any patent, copyright, trademark, or other proprietary rights.
• Refers to any website containing content that violates or prohibits the terms of use.
• Attempts unauthorized deep-linking, robots, algorithms, or any other unauthorized access method.
• Offers, attempts to offer, trades, or attempts to trade in any item or deal that is prohibited or restricted.
• Attempts unauthorized access to any portion or feature of the website or networks connecting the website or server, computer, or any other hacking, password, or illegitimate use.
• Engages in defamatory or negative comments or statements against Upjau.in.
• Participates in advertising or creates advertisements for buying and selling products and services on this website or transmits any chain letters or junk email to other users through this website.

Content Posted on the Site

All graphics, designs, interfaces, photographs, logos, trademarks, sounds, computer code, music, artwork, visual interfaces, and content are owned and controlled by us, subject to licensing, copyright, trademark laws, and various other property and competition laws. No content may be uploaded, copied, reproduced, posted, displayed, encoded, transmitted, or distributed in any way without our consent.

Other Businesses

Upjau.in is not responsible for the products, actions, content, and services on the Website connected to affiliates and/or third-party websites using the Website’s APIs or otherwise. We may provide links to third-party websites of our affiliated companies and other businesses for which we are not responsible for evaluating or examining the products and services offered by them. We do not endorse any third-party websites or content.

Links

We appreciate links to the Website. Users may create hypertext links to this Website, but the link should not state or suggest any sponsorship or endorsement of your site by us. You are not eligible to use our trademarks, service marks, logos, or any other marks or materials owned by the owner.

Privacy

We ensure to keep your information protected and understand that your personal information shared with us are very important assets. If you object to sharing your personal information being transferred or used as per the Information Technology Act, 2000, you shall not be using this website.

Mandatory Declaration – Seeds & Nutrients

By providing your personal information, you hereby acknowledge that you are fine for all the purchased products being shipped to your given address. The products will not be resold, bartered, or sold in any way for profit or anti-national use. With this declaration, you affirm that all products are to be treated with utmost respect and caution, with no illegal activity being undertaken.

Copyright Complaint

If you find your work has been copied, constituting copyright infringement, you can write to us at upjaucare@gmail.com.

Risk of Loss

All items are checked and shipped from our warehouse. We have a separate shipment contract, and if any damage persists while receiving the product or there is a risk of loss, the title for such products passes to you by the carrier for delivery of products.

Pricing/Typographical Error

There may be typographical errors in pricing or descriptions on the website. In this case, Upjau.in reserves the right to rectify changes and update the correct price or detail. Also, Upjau.in holds the right to cancel the order and refund the money back to its customer if the product is collected within 10-15 business days. The mode of refund will be the same as per how the order was placed.

Grievance Officer

In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below.

Our Contact

If you have a question or complaint, please write to us at upjaucare@gmail.com or call us on +91-9953951421 from Monday to Sunday, except for Saturdays, during standard business hours and we remain closed on national holidays.  We will escalate your concern to our grievance officer immediately.

Upjau.in reserves all other rights.

Hazardous Garden Chemical Disclaimer

Upjau.in uses a wide range of chemicals for its gardening products, such as fertilizers, pesticides, weed killers, and insecticides, containing harmful chemicals that must be disposed of correctly. We strictly inform you that these chemicals should not be used for food, feed, oil, or any other personal or experimental purposes that may introduce hazardous elements into the environment or water supply.

Please do not pour these hazardous chemicals into sewage drains or sinks. Instead, take them to your local recycling center for proper disposal.

Upjau.in cannot be held responsible for any adverse effects resulting from the improper use of containers or the chemical contents. It is essential to handle these substances with care to prevent harm to individuals or the environment. Opting for organic materials that promote the natural ecosystem without disturbing nature’s balance is advisable. Utilizing waste organic materials like food waste and dry leaves as mulch and wood contributes to nurturing a healthier environment.

Once again, we are not responsible for any accidents that may cause health injuries to humans or other living beings due to improper handling or misuse, including disposal of containers that could contaminate the environment or water supply.

Assignment

You may not assign your rights and obligations under this Agreement to anyone. Upjau.in may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you. By using this website or ordering products from this website, you agree to be bound by all of the terms and conditions of this agreement.

For inquiries about our products or bulk orders, feel free to reach out. We’re here to assist you!

Email: upjaucare@gmail.com
Phone: +91 9953951421

Opening Hours

Monday to Sunday, except for Saturdays, during standard business hours

Address:

Upjau, SD-9, Sector-42, Noida, Gautam Buddh Nagar, Uttar Pradesh- 201301