Refund Policy

We do not provide refunds under normal circumstances. All orders, once placed, are final and non-refundable.

However, we’re here to assist you if your order arrives damaged or if any item is missing. To ensure a smooth resolution, please follow the steps below:

How to File a Claim

1. Record an Unboxing Video

Begin recording before opening the package.
Slowly show the full contents of the box and the condition of each item.
Refer to this example video for proper recording technique: youtube.com/shorts/W_I6I_9y73M

2. Submit the Video and Claim Form

Fill out the claim form and upload your unboxing video within 24 hours of delivery: forms.gle/rGyLq8y8YbFsBJ6x8
Our team will review your submission and assist you as quickly as possible.

⚠️ Please Note: Claims without a proper unboxing video will not be accepted. Refunds are only applicable in cases of damaged or missing items approved by our team.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account.
Then contact your bank/credit card company, as it may take some time for the refund to be officially processed.

Incorrect Address / Customer Information / Unreachable Customer

We do not offer refunds or reshipment in cases where incorrect details (such as address, pincode, or mobile number) are provided by the customer.

If you have entered any incorrect information, please contact us via email [email protected] within 24 hours of placing your order. Once the order has been dispatched, we are unable to make any changes to the shipping details.

If the shipment is returned to us due to incorrect information or customer unavailability, it will not be reshipped automatically or initiate any refund.

Courier Delivery Issues / Marked as Delivered but Not Received

If your order is not delivered due to a courier-related issue (such as fake delivery attempts, ODA, or any other service-related problem), we will automatically arrange a reshipment. Please note that this process may take some time depending on the courier’s response, and we appreciate your patience.

In cases where the order is marked as “Delivered” but you have not received it, please be aware that all our shipments are delivered using an OTP verification system. The OTP is sent only to the customer, and the package cannot be marked as delivered without it.

We strongly advise customers not to share the OTP with anyone unless they have physically received the package. If the OTP has been shared and the order is marked as delivered, we will not be able to offer a refund or replacement in such cases.

Return Policy

We do not accept returns or exchanges of any kind.
All sales are final, and return requests will not be entertained, regardless of the reason.

Cancellation Policy

We do not accept cancellations once an order has been placed.
All orders, regardless of their status, are considered final and will be processed and shipped accordingly.

However, if you decide you no longer want the order, you may contact us promptly via Email: [email protected] (Customer Support is available Monday to Saturday, between 10 am and 5 pm) and we remain closed on national holidays. Our team will get back to you within 24–36 working hours. If the order has not yet been shipped, we will ensure it is not dispatched. Please note that this does not qualify for a refund — the payment will not be returned under any circumstances.

Exchange Policy

We do not accept any exchanges in any condition.`

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