SHIPPING INFORMATION
Depending on the item(s) you purchase on Upjau.in and the location to which the item(s) will be delivered, different shipping partners are available with us. We choose the best and fastest shipping partner post you place the order.
No. We are currently shipping to Pan India only.
Tracking your order is simple and easy to do. Once dispatched, customers will receive a tracking link to monitor the progress of their shipment based on the latest updates provided by the shipping provider. You can also log into your Upjau’s account and find all your order information. Incase, of any tracking related query please call us at +91 9953951421 (Customer Support is available Monday to Saturday, between 10 am and 5 pm) and we remain closed on national holidays.
Here at Upjau, we take pride and strive to make sure all packages are delivered in a timely manner. Once an order is placed, it generally takes 2 to 7 days from the date it is shipped by the seller to reach the buyer’s address.
Yes you can, you just need to connect with our customer care team for the correction within 24 hours of placing the order. Whatsapp or call us at +91 9953951421 (Customer Support is available Monday to Saturday, between 10 am to 5 pm)
* Once the order will be shipped any updates or corrections in the address or mobile number will not be accepted. We highly recommend to double check all the details at the time of checkout. Happy Planting 🙂
PAYMENT INFORMATION
We gladly accept UPI, Visa, MasterCard and you will find many other options to choose from at the time of checkout. Unfortunately, we cannot accept COD orders and all orders must be paid online.
Currently, we offer free shipping/delivery for orders above INR 399. For orders below INR 400, a nominal shipping cost of INR 75 is applicable.
We issue refunds or replacements for products to eligible buyers who have received damaged items. To be eligible, you must record a video while unboxing the package within 24 hours of receiving the order. This video must be shared with our Customer Support team via WhatsApp at 9953951421 for prompt assistance. Failure to provide the video within the specified timeline or if the video is recorded after opening the box will result in the claim being denied. Replacement confirmation for live plants will be assessed by our Customer Support team. If the plants are deemed to be in plantable condition, they will not be considered damaged.
No refund will be issued if the buyer cancels or refuses to accept the order at the time of delivery.
If the buyer is unavailable or unreachable, resulting in missed delivery attempts, no refund will be issued.
ORDERS AND RETURNS
- Press the ‘Add to Cart’ button for the products you like.
- The Cart page will slide in from the right. Once you checked all the products and their quantity you wish to buy, please click on ‘Checkout’.
- On the Checkout page, please fill in your necessary details such as Name, Contact number, Email ID, and Address. Then, choose from the different payment options to proceed with your preferred option.
- After making the payment, you will receive necessary details for tracking the products.
No Exchanges are accepted. We only replace items or issue refund if they are defective or damaged. For more details, please check our Refund and Cancellation Policy.
Please don’t hesitate to call us at +91 9953951421 (Customer Support is available Monday to Saturday, between 10 am and 5 pm) and we remain closed on national holidays.
PRODUCT INFORMATION
Oh, you don’t have to worry at all. We shot most of the images used on our website at our nursery. For better transparency, On each and every product page, we’ve included plant images in pots (example), Seed images (example), and bulb images in hand (example) to give you a fair idea of the approximate size and shape of the product you’ll receive. However, please note that all the images are for reference purposes only. The actual product may vary in shape or appearance based on climate, age, height, etc.
Please feel free to order; we aim to ship the healthiest and most beautiful plants to you.
We provide the highest quality of Bulbs and Seeds to you. Since these are natural/live products there are certain conditions have to be considered as mentioned below for your guidance:
- Seeds: All seeds have a germination rate, which we have mentioned in the ‘Description’ of each seed product page(example). The germination rate will give you an approximate idea of how many seeds have the potential to sprout/germinate. Please note germination also depends on how you sow it, climate conditions, and soil mix.
- Bulbs: Since bulbs are also live products, they have specific conditions that must be considered for the best results. Their success depends heavily on how you plant them, climate conditions, and soil mix. Although bulbs do not have an exact germination rate listed, they have a high likelihood of sprouting and bringing a big smile to your face.
Due to these conditions, we are unable to offer any refunds if the Seeds / Bulbs do not germinate or sprout. However, please be assured that we will ship you the highest quality product, and in case you recieve a damaged product, we will provide you full refund, please refer to our refund policy.
What if the bulb or seed grows a color different from what's described or shown on the product page?
We strive to deliver the best products, but as these are natural items, certain factors may not be within our control. There’s approximately a 20% chance that the bulb or seed may sprout a color different from what is shown or described on the product page. Unfortunately, due to these conditions, we are unable to offer refunds or exchanges. However, rest assured that we will ship you the highest quality product. If you receive a damaged item, we will provide a full refund in accordance with our refund policy.