Dispatch Time

Orders are typically dispatched within 2-4 business days of payment.

We operate from Monday to Saturday, except for Sunday, between 10 pm to 5 pm, and we remain closed on national holidays. During these periods, we take measures to minimize shipment delays.

Delivery

Once an order is placed, it generally takes 2 to 7 days from the date it is shipped by the seller to reach the buyer’s address for domestic shipments (subject to availability). The seller reserves the right to decline orders from customers under suspension and to rectify pricing errors or discrepancies in the goods’ description on the website.

Shipping costs

Currently, we offer free shipping/delivery for orders above INR 399. For orders below INR 400, a nominal shipping cost of INR 75 is applicable. Upjau.in reserves the right to update this in the future without any notice.

Shipping Methods

We collaborate with trusted shipping carriers to ensure the safe and timely delivery of your items. Your order may be shipped via standard, expedited, or other available shipping options, depending on your location.

Order Tracking

Once dispatched, customers will receive a tracking link to monitor the progress of their shipment based on the latest updates provided by the shipping provider.

Change of Delivery Address

We can’t accommodate change of delivery address once order is placed.

Exchanges

No Exchanges are accepted. We only replace items or issue refund if they are defective or damaged. For more details, please check our Refund and Cancellation Policy.

Customer Support

Please don’t hesitate to call us at +91 9953951421 (Customer Support is available Monday to Saturday, between 10 am and 5 pm) and we remain closed on national holidays. We are available to help you with any questions or concerns you may have about your order, shipping, or delivery. Your satisfaction is our top priority, and we are committed to offering timely assistance every step of the way during your shopping experience.