Refund Policy

We do not provide refunds under normal circumstances. All orders, once placed, are final and non-refundable.

However, we’re here to assist you if your order arrives damaged or if any item is missing. To ensure a smooth resolution, please follow the steps below:

How to File a Claim

1. Record an Unboxing Video

• Begin recording before opening the package.

• Slowly show the full contents of the box and the condition of each item.

• Refer to this example video for proper recording technique: youtube.com/shorts/W_I6I_9y73M

2. Submit the Video and Claim Form

• Fill out the claim form and upload your unboxing video within 24 hours of delivery: forms.gle/rGyLq8y8YbFsBJ6x8

• Our team will review your submission and assist you as quickly as possible.

⚠️ Please Note: Claims without a proper unboxing video will not be accepted. Refunds are only applicable in cases of damaged or missing items approved by our team.

Late or Missing Refunds

• If you haven’t received a refund yet, please check your bank account.
• Then contact your bank/credit card company, as it may take some time for the refund to be officially processed.

Return Policy

• We do not accept returns or exchanges of any kind.

• All sales are final, and return requests will not be entertained, regardless of the reason.

Cancellation Policy

We do not accept cancellations once an order has been placed.
All orders, regardless of their status, are considered final and will be processed and shipped accordingly.

However, if you decide you no longer want the order, you may contact us promptly via WhatsApp at 9821115171. If the order has not yet been shipped, we will ensure it is not dispatched. Please note that this does not qualify for a refund — the payment will not be returned under any circumstances.

Exchange Policy

We do not accept any exchanges in any condition.