We’re here to assist you if your order arrives damaged or if any item is missing. To ensure a smooth resolution, please follow the steps below:

Record an Unboxing Video
- Begin recording before opening the package.
- Slowly show the full contents of the box and the condition of each item.
- Refer to this example video for proper recording technique: youtube.com/shorts/W_I6I_9y73M
Submit the Video and Claim Form
- Fill out the claim form and upload your unboxing video within 24 hours of delivery: forms.gle/rGyLq8y8YbFsBJ6x8
- Our team will review and assist you as quickly as possible.

Replacement requests for live plants will be evaluated by our Customer Support team. If the product are found to be in a plantable condition, they will not be considered damaged.
Time-Sensitive: Claims submitted without an unboxing video or after 24 hours of delivery will not be accepted.
Improper Video Submissions: Videos recorded after the box has already been opened are not valid and will result in a denied claim.

Approved refunds will be processed within 4–5 working days after confirmation by our Customer Care team.
No refund will be issued if:
- The buyer cancels or refuses the order at the time of delivery.
- Delivery fails due to the buyer being unavailable or unreachable.

Please note that we do not accept returns of any kind. Our company does not support return requests, regardless of the reason.

Cancellation of orders is subject to the current status of the order:

If the order status is ‘Processing / Packaging’, cancellation will be accepted. A refund of the order value will be processed, but platform charges will be deducted.
If the order status is ‘Ready to Ship’, cancellation will not be accepted.

To request a cancellation, please contact us promptly via WhatsApp at 9821115171 for quick assistance.

If you haven’t received a refund yet, please check your bank account.

Then contact your bank/credit card company, as it may take some time for the refund to be officially processed.

Refund and Return Policy